Appointment FAQ

All initial assessment and review appointments can be booked by ringing our Care Coordinator on 08 9388 2423  Monday to Friday 8:00 am – 5:30 pm or Saturday 8:00 am to 1:00 pm or by emailing reception@dietwise.net.au. Review appointments (both as in-person or Telehealth) can also be booked online. In addition, you can reschedule or cancel review appointments online by clicking the link included in your appointment confirmation email.

As we have a large team of Dietitians with varying expertise, Initial appointments can only be booked by ringing or emailing our Care Coordinator to ensure you are booked with the Dietitian best matched to your specific and unique needs.

The number of appointments required will depend on your initial nutrition assessment, and your goals of treatment and is led by you. At your initial appointment, your Dietitian will discuss how often you may need to be reviewed and this is planned with you at the centre of care.

Standard initial appointments are 60 minutes long. For more complex presentations such as eating disorders, and some NDIS patients, we prefer a longer initial appointment of 75 minutes. The average duration of your review appointments varies from 45 – 60 minutes and your Dietitian will recommend the best fit keeping your needs and budget in mind. Our 30-minute appointments are used less frequently and generally towards the latter end of treatment or in other special circumstances.

Absolutely. We offer both video call and phone appointments, so our services are accessible to everyone all over Australia, including country and remote areas and overseas.

Telehealth is not only for people with mobility, health, or transport challenges but for people living in the Perth metro area. Telehealth can take the stress out of busy schedules by saving time on driving and parking. Make a cup of tea, get cosy and connect from the comfort of your home or office. You can even mix it up by meeting in person for some appointments and virtually for others. We will fit in with what works for you.

Learn more about Sonya and the AIA Vitality program.

When you book a Telehealth appointment, our Care Coordinator will email the link to our secure online platform, Halaxy. Remember to check your junk or spam email if you cannot locate it. Please take note of your appointment time as we are based in WA and time zones may differ if you are interstate or overseas. Daylight Saving Time is used in ACT, NSW, SA, Tasmania, and Victoria and starts the 1^st Sunday of October and ends the 1^st Sunday of April.

Click the link 5 minutes before your scheduled appointment. Just follow the prompts and keep an eye on the computer screen for the ‘Join’ button to pop up. This means your Dietitian has entered the virtual room and is ready to start. It is that simple.

Our Dietitians make every attempt to run on time however short delays may occur due to the nature and complexity of our work. We thank you for your understanding and patience. If you are unable to wait, please call our Care Coordinator who will reschedule your appointment. Learn more about our Telehealth services.

After you have booked an appointment, you will be emailed a New Patient Intake Form to be completed and submitted online before your first appointment. If you prefer to not complete this form online or if you feel that reflecting on your medical history may be distressing or triggering, please do not complete this form. The information can all be gathered by your dietitian in your first few appointments in a supportive manner to avoid undue stress.   

For Telehealth appointments, choose a space where you feel comfortable and that is quiet to ensure good sound quality, minimises distraction and respects your privacy. Ensure your audio is working, your computer or phone has ample charge, and your internet connection is strong and stable.

Please bring a referral if you have one. If you have been referred by a GP or other medical specialist under a Chronic Disease Care (CDM) or Eating Disorder Management Plan (EDP), please bring your Medicare card and a copy of your plan so we can process your Medicare rebate. If you are claiming from your private health fund, please bring your card so we can process your rebate on-the-spot using our HICAPS machine.

The more information you can provide your Dietitian the more thorough our initial assessment. Please bring with you or email to reception@dietwise.net.au

• Any relevant medical reports (e.g., scans, blood tests, growth charts, weight history)
• A list of any medications or supplements you are taking, including dosages
• Any meal plans you are following
• Blood glucose monitoring records, if relevant

We have custom designed our beautiful clinic to make your visit welcoming, comfortable and safe to support your physical, emotional, and mental well-being. If you are a new patient, you will be emailed a New Patient Intake Form where you can request or describe any specific requirements to make your appointment more pleasant, e.g. Ella, Eddie or Reggie (our Dietwise Dogs), hot herbal tea, cushions, weighted blanket, fidget toys, puzzles, and adjustable lighting. Learn more about our approach.

For in-person appointments, you will be greeted by our friendly and caring front desk Care Coordinator upon arrival. We also encourage you to bring anything to our attention to meet any special needs you may have on the day. You are also welcome to bring a support person or therapy/support dog.

You are also welcome to bring a support person or registered therapy dog. We also have a Social Story on your appointments with your dietitian that you can read here. 

We understand schedules can be very busy. If you are running late, please call Dietwise to let us know. You can still have your appointment; however, a shorter appointment will be provided so other patients are not kept waiting.

We understand it can be stressful to meet a health professional for the very first time. It can be helpful to know what to expect before your appointment to help you feel more relaxed and confident.

When you book your initial consultation our Care Coordinator will email a New Patient Intake Form, which is optional and is completed online. This form helps your Dietitian get to know you a bit better and helps to get to know you and your journey. If you prefer to not complete this form, your Dietitian will gather the information during your initial consultation. We work in a way that makes you feel safe and comfortable, regularly checking in to gain your consent and our Dietitians are trauma-informed, and neurodiversity-affirming.

The initial consultation takes the format of a thorough nutritional assessment to help your Dietitian target recommendations and make a plan to meet your unique needs. It is an opportunity to share your story, express any concerns, discuss what is important to you and what your expectations are. It is important to know that we work in a shame-free and non-judgemental way. In-session weighing is not a standard procedure and in circumstances where weighing may be indicated, we will explain why it is helpful, ask for your consent and check if you want to see the number.

In our initial consultation, with your consent, we would love to hear a little about you, your journey, your goals, and your expectations on how we can best support you.  If your presentation is more complex, the assessment stage of our work may extend to the 2^nd visit. From here, we will jointly plan your goals, frequency of appointments, and provide specific recommendations, supported by our extensive collection of Dietwise education resources.