NDIS

Dietwise provides services to both Self-Managed and Plan Managed NDIS participants. We can offer these services via Telehealth, phone appointment or an in-person assessment. We do not currently accept referrals for NDIA-managed participants.

As a NDIS participant, you must have a valid NDIS plan that includes sufficient funding for Dietetic services from the following budget categories:

• Capacity Building Supports: Improved Health and Wellbeing under Category 12. This support item provides advice to participants on managing diet for health and wellbeing due to the impact of their disability.
• Capacity Building Supports: Improved Daily Living (either as “Other Therapy” or “Dietitian Consultation and Diet Plan Development”) under Category 15
• Core Supports: Assistance With Daily Life Supports: Disability-related health supports under Category 1

Our Dietitians are experts in nutrition. Our team has a wealth of knowledge and experience in a variety of areas, including chronic disease management, healthy living and wellbeing, nutritional deficiencies, allergies and intolerances, digestive issues, weight concerns, disordered eating and eating disorders. Learn more about the wide range of health conditions we see.

Our NDIS Dietitians can help you achieve optimal health and wellbeing by providing:

• Comprehensive nutrition assessments including nutritional status, meal planning and cooking skills, sensory needs, feeding and eating abilities, eating environment, and psychosocial functioning
• Individualised meal plans, shopping lists and quick and easy recipe ideas
• Support and education to address nutrition-related health issues
• Support to re-establish a healthy relationship with food and eating
• Education to prevent malnutrition, reverse unintentional weight loss and nutrient deficiencies
• Support for swallowing issues (in collaboration with your Speech Pathologist)
• Monitoring and adjustment of tube feeding regimes
• Guidance for fussy eating or resistant/picky eating including food refusal
• Strategies to reduce mealtime stress and create positive mealtime experiences
• Nutrition for poor wound healing and pressure injury prevention

We will support you through the therapeutic journey, navigating NDIS and advocating for your nutrition goals. Our Dietitians also work closely with other health professionals including Occupational Therapists, Physiotherapists, Speech Pathologists, Registered Nurses, GPs, Art Therapists, and Clinical Psychologists. This multi-disciplinary approach ensures continuity and coordination of your care and alignment of goals.

As per the NDIS Pricing Arrangements and Price Limits Guide, our fee is $193.99 per hour for national, $271.59 for remote and $290.99 for very remote locations. Dietwise will invoice you (for Self-Managed) or your nominated Plan Manager (for Plan Managed) for services delivered after each appointment.

The amount of funding required to see a Dietitian varies depending on your needs and goals. Our pricing structure for NDIS participants has been developed in line with the  NDIS Pricing Arrangements and Price Limits Guide and is applicable to both direct and indirect consultation, which includes communicating with your care team, developing, or sourcing resources, writing reports and attending multidisciplinary meetings.

We recommend booking in for an initial assessment to help determine how much funding you will need for ongoing support. In this session, your Dietitian will work out where you’re at currently, discuss your goals and develop recommendations for further support to get there.

After conducting an initial in-depth assessment, your Dietitian will provide recommendations for funding in the form of a Service Agreement between Dietwise and yourself. The Service Agreement is a record of:

• The dietetic services to be provided- nutrition assessment, education, communicating with your care team, developing, or sourcing resources, and attending multidisciplinary meetings
• How the services will be provided- face-to-face, non-face-to-face; home visit
• Email address of Plan Manager’
• Fee for report writing;
• The time frame for the services to be delivered;
• Policy and fees for Short Notice Cancellation and No-Show; and
• The amount of funding that you are providing to Dietwise
• Terms of payment of invoices

Once this funding is secured, we can begin our work to support you and your nutrition goals

As we only accept plan-managed and self-managed NDIS participants, Dietwise will manage all NDIS invoices according to the type of plan the NDIS participant falls under.

If you are Plan-Managed, we will need to request the following information to effectively process your invoices:

• Your NDIS number;
• Plan start and end date;
• Plan Manager name or Plan Management Company name;
• Email address of Plan Managed;
• Approved funding amount; and
• Budget category

Once we have this information and support has commenced under the signed Service Agreement, we will send the invoices to your nominated Plan Manager after each consultation where they will authorise to disburse funds on your behalf.  Learn more about NDIS Plan Management.

If you are Self-Managed, we will need the following information to effectively process your invoices: 

• Your NDIS number;
• Plan start and end date;
• Approved funding amount; and
• Budget category

You will need to let our Care Coordinator know how you would like to pay for your dietetic services. Your two (2) options include:

1. Ask our Dietwise Care Coordinator to print or email you a copy of your invoice for each appointment/service and ensure payment to Dietwise is made within the appropriate timeframe as outlined in your Service Agreement; or
2. Pay at the end of your appointment/service and you make a Payment Request where you will be reimbursed from your NDIS plan budget using your paid invoice

Learn more about NDIS Self-Management.

The team at Dietwise embraces inclusivity and diversity and welcomes people of all ages, genders, backgrounds, neurotypes and abilities. We have worked hard to create a welcoming, relaxing, and safe environment for all people. Everybody in every BODY is welcome here. Our offices are wheelchair-accessible, with automatic entry doors, ramp access, lift and wheelchair-accessible bathrooms. Learn more about accessibility options at Dietwise. Our consulting rooms and waiting rooms are beautifully decorated and finished with comforting touches such as Therapy Pods, fidget toys and puzzles, weighted blankets, herbal teas, calming music, diffusers, and our team of dogs (if booked in advance). Learn more about our clinic set-up and our Dietwise dogs Ella, Eddie and Reggie who can be booked to provide in-session support.

We also understand that having the necessary support plays an important role in your journey, and we encourage you to bring your family members, care support workers or other therapists along to appointments. We also offer phone or video call consultations if it is challenging to attend in person. Learn more about Telehealth.               

If you cannot attend your appointment in person, we can swap to Telehealth (phone or video) although we understand this may not be a good fit for some people. Alternatively, we can reschedule your appointment to a more suitable day and time. To avoid a short notice cancellation fee, please ensure you cancel with more than 24 hours’ notice of your appointment time.

Our Short Notice Cancellation and No-Show policies are as follows:

Short Notice Cancellation Policy

If your appointment is cancelled within 24 hours of your appointment time, 50% of the fee will be charged

No-Show Policy

If your appointment is missed with no attempt to contact us (by phone or email), 100% of the fee will be charged.

We have an answering machine if you ring after hours or you can email reception@dietwise.net.au.

Our Short Notice Cancellation and No-Show Policy is the same across all client types- with and without private health cover, under Medicare plans (Chronic Disease Management Plan and Eating Disorder Plan) and NDIS.

Our Short Notice Cancellation and No-Show policies are as follows:

Short Notice Cancellation Policy

 If your appointment is cancelled within 24 hours of your appointment time, 50% of the fee will be charged

No-Show Policy

 If your appointment is missed with no attempt to contact us (by phone or email), 100% of the fee will be charged.

We have an answering machine if you ring after hours or you can email reception@dietwise.net.au.

We understand that in some circumstances short notice may be unavoidable due to illness or unplanned emergencies. In these cases, please contact us as soon as possible to ensure a cancellation fee is not unfairly applied. As we often have waitlists for more complex nutrition issues, more than 24 hours’ notice helps us offer your appointment time to another person.

Please note that a rebate for missed appointments or short notice cancellations cannot be claimed through Medicare or private health funds and must be paid within 7 days.